学生投诉流程

如何提交学生投诉?

第一步:非正式的决议

After bringing the concern to the employee’s attention, the student and the employee should make a good faith effort to resolve the concern on a one-to-one basis. Resolving 建议尽快进行非正式关注. 

If after attempting to informally resolve the concern, the student feels the attempt was unsuccessful, the student may proceed with a formal written complaint. Students have until 进入下一个季度的10个日历日 把非正式的关注变成正式的抱怨.

步骤2:正式的书面投诉

If the student is dissatisfied with the outcome of the informal process or did not engage in the informal process, the student must initiate the formal complaint process 不迟于 10个日历天 进入下一个季度，包括夏季季度. 没有书面投诉， 学院将假定问题已经解决. 学生必须完成 正式学生投诉表格 概述投诉并提供证明文件. 学生会 submit the complaint with supporting documentation to the ombudsperson, the Executive 教学助理. 正式的学生投诉表格和文件可以是 电邮提交: instructionFREECOLUMBIA_BASIN or hand delivered to the Office of Instruction, located in the A Building. 执行 教学助理 is also available, as an ombudsperson, to answer questions 关于流程.

The formal complaint will be assigned to the appropriate supervising administrator. The supervising administrator will provide a copy of the form to, consult with, and involve the employee as appropriate for any information or supporting documentation 处理学生的投诉. 如果与学生举行会议，主管 administrator will make best efforts within the timeframe to also meet with employee. 

The student and the employee will receive a written decision from the appropriate 监督管理员 15个日历日 收到书面投诉后.

3 .呼吁

The response of the supervising administrator, including any action taken, may be appealed by either the student or the employee to the appropriate Vice President within 10个日历天 收到决定的时间. 的书面申诉 正式学生投诉表格 and supporting documentation will be submitted to the ombudsperson at instructionFREECOLUMBIA_BASIN and then forwarded to the appropriate Vice President or designee if absent or unavailable. 

副总统的决定将不迟于 15个日历日 从收到书面上诉开始. 

Appeals of the Vice President’s decision may be made to the President within 10 calendar 副总统做出决定的几天后 只有在提供额外证据的情况下. 总统的最终决定不迟于 10个日历天 从收到上诉开始.

Student submission of falsified information or misrepresentation of fact violates 加拿大广播公司学生行为准则(WAC 132 s - 100 - 230)，并可能成为纪律处分的理由.

Note: Though student complaints are processed via the steps noted above, due process afforded in any applicable collective bargaining agreement, civil service provision or other College policy will apply including the disciplinary process should that be determined appropriate after the complaint is closed and the student is no longer involved.